Frequently Asked Questions

Purchasing & Shipping 

Do you sell on other sites?

Yes! You can purchase products directly from Tomlyn.com or other authorized retailers including Chewy.com, Amazon.com, and Walmart.com. For the protection of our customers, we strongly recommend reviewing our list of authorized retailers prior to purchasing Tomlyn products. Purchasing Tomlyn products from unauthorized retailers may result in unauthentic products. Our official Amazon and Walmart seller is ZQUARED.

 

Where can I buy your products?  
Tomlyn products can also be purchased in many retail locations across the country — including Petco, Pet Supplies Plus, Petsense, and CountryMax. For a store near you, search our Where to Buy page.  
 
I own a pet store and would like to carry Tomlyn products, how can I do that? 
We’d love to have you join the Tomlyn family. For more information, contact info@tomlyn.com
 
Can I still order your products if I am an international customer? 
Tomlyn orders ship across the United States and U.S. territories, including: American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. At this time, Tomlyn products are not internationally available.  
 
My dog or cat didn’t like your products, what should I do? 
We're sorry to hear that! All our products come with a 100% satisfaction guarantee. If you're ever disappointed, let us know by sending a message to info@tomlyn.com, and we'll make it right. 
 
Where is the expiration date on the product? 
The expiration date for each Tomlyn product is printed on the crimp of the tube or back of the bag. The expiration date for individually wrapped packages is on the bottom of the outer packaging. For jarred products, the expiration date is printed under the ingredients listing or on the bottom of the jar. After opening, follow package instructions for use-by dates to ensure your pet receives the highest quality and best results. Don’t forget to properly seal each bag, jar, or tube between uses! 
 
You are out of stock of my dog or cat’s favorite product, where is it? 
We are working diligently to keep your favorite products in stock. Like many companies, production and inventory have been affected by worldwide global supply chain interruptions. Keep checking Tomlyn.com or join our newsletter to receive the latest news.


About Tomlyn Products 

Pill-Masker Peanut Butter seems greasy. Why? 
The peanut butter flavor contains real peanuts, which have natural oils that may separate in heat. This is normal. If you prefer, simply clean away excess oil before using. There’s no need to refrigerate Pill-Masker Peanut Butter. Just allow the product to sit at room temperature. 
 
The cap on Tomlyn Veterinarian-Formulated Ear Cleaner Solution for Dogs and Cats is different than what’s pictured. Why? 
We regularly update our packaging. In this case, the cap was a temporary solution to prevent backorders that did not interfere with the quality or performance of the product. Rest assured that you have genuine Tomlyn product if you purchased through authorized retailers. 
 
What is the status of Tomlyn Natural Laxatone® Hairball Remedy? 
We are working diligently to resolve backorders. Check back in 2023 or sign up for our newsletter for the latest announcements. In the meantime, try the original Laxatone in four flavors or Laxatone Hairball Remedy Chicken-Flavored Chews
 
Where are your products made? 
Tomlyn products are made in the United States and Canada. We meet all U.S. and Canadian requirements for producing pet supplements. Expect the best, especially when you’re counting on a health product to help your dog or cat. 
 
How long does my Tomlyn product stay fresh? 
The expiration date for each Tomlyn product is printed on the crimp of the tube or back of the bag. After opening, follow package instructions for use-by dates to ensure your pet receives the highest quality and best results. Don’t forget to properly seal each bag, jar, or tube between uses! 
 
Are your products safe? 
Yes! Each Tomlyn product is safe to give your pet following the package directions. These are the products we buy for our own pets, too! 
 
Where can I find information about allergens in your products? 
Many substances can act as allergens for your dog or cat. Always check the ingredient list printed on the product package for potential allergens.  
 
Where can I get a refund if I am not satisfied with the product? 
All our products come with a 100% satisfaction guarantee. If you're ever disappointed, let us know by sending a message to info@tomlyn.com, and we'll make it right. 
 
What products have you discontinued recently? 
Unfortunately, we no longer produce: 
• Laxatone Hairball Remedy for Ferrets 
• Nutri-Cal® High Calorie Nutritional Gel for Ferrets 
• Protecta-Pad Deep Moisturizing Pad Cream 
• Allercaine™ Hot Spot Spray for Dogs, 12 oz. (Try our 4 oz. Bottle instead!
• Urinary Tract Health Supplement Beef-Flavored Tablets for Dogs and Cats, 60 count (Try our 30-count bottle instead!
 
Can Tomlyn Relax & Calm Chicken-Flavored Chews be fed to cats? 
Yes! Our Relax & Calm formula is safe for cats. Try the small dog and cat version that’s formulated for smaller pets.  
 
What do prebiotics do? 
Prebiotics — like fructooligosaccharides — support the growth of “good” bacteria in the digestive tract. Prebiotics can help support gut health, especially when combined with probiotics in products like Tomlyn’s Pre & Probiotic Nutritional Supplement. 
 
What are probiotics? 
Probiotics are live microorganisms intended to have health benefits when consumed. Although people often think of bacteria and other microorganisms as “bad,” many are actually helpful. Some bacteria help digest food, crowd out undesirable bacteria, or produce vitamins. Many of the microorganisms in probiotic products are the same as or similar to microorganisms that naturally live in our bodies. 
 
Can Tomlyn Veterinarian-Formulated Ear Cleaner Solution be used every day? 
For very dirty ears, apply 2-3 times daily for several days. Do not use longer than 7 consecutive days without consulting a veterinarian. For routine cleaning and maintenance of healthy ears, use 1-2 times weekly, or as often as recommended by your veterinarian. Always apply after swimming. 


Safety & Allergens

What happens if my pet eats too much of a supplement? 
Our products are safe when used as directed. Always contact your veterinarian to determine if there is a risk based on the product, quantity ingested, and size of your pet. 
 
My pet has food allergies, are your supplements safe? 
Allergens are specific to each pet. Check our comprehensive ingredient listings on each package for potential allergens. Always consult your veterinarian if you think your pet has allergies.
 
Is Tomlyn Pill-Masker safe to use with your pet's prescribed medications? 
Pill-Masker is intended to be wrapped around medications or supplements. For all other products, check with your veterinarian to determine if there are potential interactions with your pet’s treatment plan.   
 
Is it safe to use multiple Tomlyn products at once? 
Yes! Our products can be used together to support the health and well-being of your pet. Always use Tomlyn products according to the package directions. For specific health questions, contact your veterinarian.  
 
Can I give your products to a pregnant or breastfeeding animal? 
As with most products, Tomlyn products are not tested on pregnant or nursing animals. Always check with your veterinarian.


More Information

Where can I find the latest news and information about Tomlyn? 
You can find Tomlyn online at Facebook, Instagram, and YouTube. Sign up for our eNewsletter to keep up with the latest news and product offers. We also regularly post company updates on our website.